Java Programming Beginner Level, HKPS - JSON - HKPC Academy
Java Programming Beginner Level, HKPS - JSON
    10016314-08
    HKPC Building 78 Tat Chee Avenue Kowloon
    2024-10-04
    MS.LEE Tel: +852 2788 5704
    5-8 March 2024 ClassApply Now

    ISO/IEC 20000 Lead Auditor training enables you to develop the necessary expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognised audit principles, procedures and techniques. During this training course, you will acquire the necessary knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

    Through practical exercises, you will be able to master audit techniques and become competent to manage an audit programme, audit team, communication with customers, and conflict resolution.

    What is ISO/IEC 20000 ?

    A Service Management System (SMS) consists of policies, processes, resources, objectives, and documented information that are put together and are coordinated to achieve the objectives of the organisation. An effective SMS enables organisations to direct and control their service management activities, identify and mitigate risks related to their activities, and identify and realise opportunities that improve service provision.

    Course Outline

    Day 1 – Introduction to the IT Service Management Systems (ITSMS) and ISO/IEC 20000

    • Course objectives and structure
    • Standards and regulatory frameworks
    • Certification process
    • Fundamental principles of service management
    • Service management system (SMS)

    Day 2 – Audit principles, preparation, and launching of an audit

    • Fundamental audit concepts and principles
    • Audit approach based on evidence and risk
    • Initiating the audit
    • Stage 1 audit
    • Preparing the stage 2 audit (on-site audit)
    • Stage 2 audit (Part 1)

    Day 3 – On-site audit activities

    • Stage 2 audit (Part 2)
    • Communication during the audit
    • Audit procedures
    • Creating audit test plans
    • Drafting audit findings and non-conformity reports

    Day 4 – Closing the audit

    • Documentation of the audit and its review
    • Closing the audit
    • Evaluating action plans by the auditor
    • Beyond the initial audit
    • Managing an internal audit program
    • Competence and evaluation of auditors
    • Closing of the training course

    Certification Examination

    • Duration: 3 hours
    • Online examination to be booked after completion of the training course.

    Who Should Attend

    Individuals who are interested in mastering the audit of IT Service Management Systems (ITSMS) based on ISO/IEC 20000.

    • Auditors seeking to perform and lead IT Service Management System certification audits
    • Managers or consultants seeking to master an IT Service Management System audit process
    • Individuals responsible for maintaining conformance with IT Service Management System requirements
    • Technical experts seeking to prepare for IT Service Management System audit
    • Expert advisors in IT Service Management

    Medium

    Cantonese with English terminology

    Course Fee

    HK$16,800 per person

    NITTP Training Grant Application

    This course is subject to approval under the New Industrialisation and Technology Training Programme (NITTP) with up to 2/3 course fee reimbursement upon successful applications. For details: https://nittp.vtc.edu.hk.

    Companies should submit their NITTP training grant application for their employee(s) via  https://nittp.vtc.edu.hk/rttp/login  at least five weeks before course commencement. Alternatively, application form could be submitted to the Secretariat in person, by post, by fax or by email to nittp@vtc.edu.hk together with supporting documents

    Tutor

    Mr Poon Wai Tung, Keith

    Mr Poon Wai Tung, Keith is the Principal Consultant of an IT security consultancy company. Mr Poon has been instrumental in developing professional consulting solutions, auditing and training courses in the increasingly vital areas of business risk assessment, business continuity management, information security and IT service management with a particular focus on services companies and manufacturing.

    Certificate of Training

    Participants who have attained at least 75% attendance of lecture will be awarded an Attestation of Course Completion for claiming Continuing Professional Development (CPD) credits.

    Download Full Course Detail ▼